About APEXA

Who owns APEXA?

APEXA is a subsidiary of the LOGiQ3 Group, a privately held company located in Toronto, Ontario.

Who pays for APEXA?

Advisors do not pay for APEXA. MGAs and Carriers pay an annual fee based on the number of Advisors on APEXA. This fee reduces as the volume of Advisors increase up to a maximum annual CAP on fees. 

Why was I invited to APEXA?

Your MGAs and Carriers are using APEXA to manage the screening, contracting and compliance of Life Insurance Advisors, Corporations and Shareholders. To meet their requirements, you need to register and maintain your information in APEXA.

Registration

How do I register for APEXA?

Your MGA must be on APEXA in order for you to register. Your MGA will send you an invite via email with the registration information. If your MGA is on APEXA and you haven’t received an invite please contact them. If you are an MGA or Carrier and you want to get on APEXA, contact us here.

I received an invite to register, what do I do now?

Your invite contains a link. Follow the link to set up your password and complete your profile. Once your profile is complete you are active on APEXA.

I’ve lost my registration email. What do I do?

Contact your MGA and they will send you a new invitation.

I received a second invite to APEXA, do I need to register again?

Your second invite will include contracts linked to the MGA who sent the invite and the associated Carriers. Follow the instructions in the email to add these contracts to your profile. You do not need to complete another profile or register again.

When will my MGA be on APEXA?

This is decided by your MGA. Please reach out to them directly for the onboarding timeline.

I received an email directing me to the Backcheck website. What is this for?

To obtain a contract with an MGA or Carrier they require you to complete a Criminal Background Check. Backcheck is the company who conducts this search.

Security

How do you keep my information secure?

In order to service MGAs and Carriers we had to meet their strict requirements on privacy and data protection. This means that your information is being held securely to their standard.

What client information is in APEXA and how is that secure?

APEXA only deals with the contract between you as an Advisor or Corporation and the MGAs or Carriers with whom you work. It contains NO client information.

Can my MGAs and Carriers view my CE Credits?

No, the CE credit tracking tool is for your personal use only.  This section is not shared with your MGAs and Carriers.

Does APEXA notify any of the provincial regulators about the carrier contracts I hold?

No.

Your APEXA Profile

What do I need to complete my profile?

To complete your profile, you will need:

  • Your address history for the last 5 years
  • Digital copy of your E&O coverage policy
  • Digital copy of your provincial license
  • Information about the carriers you have worked for in the past
  • Digital copy of your banking information (void cheque)

Note: If you are responsible for a corporation, you’ll need a few more items:

  • Your company’s date of incorporation
  • Digital copy of your articles of incorporation
  • A list of Shareholders for your company

Who can see my Advisor or Corporate profile?

Your profile is shared with any party with whom you have a contract or with any party with whom you are requesting a contract.

Do I need to tell my MGA and/or Carriers when I update my profile?

No. Updates you make to your profile will be shared with them automatically.

Why do I not see all of my contracts on my profile?

If you don’t see one of your contracts on your profile it means that the associated MGA or Carrier is not yet on APEXA.  When they join APEXA you will receive an email to add those contracts to your profile.

How often do I need to sign into APEXA?

You will be notified by email if you need to sign into APEXA to take an action on your profile.  You can also choose to sign in any time to update changes to your personal information such as a change to your address, banking information, phone number etc.

What if I made a mistake in my profile – can I correct it?

It happens! Maybe there is a typo or you forgot to include something in your profile. You can log back in, make the update or change and save your changes.  Your MGAs and Carriers on APEXA will be notified of the update automatically.

In APEXA I was asked to fill out information for Equifax. What is the purpose of this?

To obtain a contract with an MGA or Carrier they require you to complete a Credit Check. Your credit information is provided by Equifax. If Equifax can’t locate your credit information you will be asked to provide additional details to help with their search. 

Do I see my commission statements in APEXA?

No, APEXA does not contain commission information. Please contact your MGA for this information.

Can I get my Income Statement for Tax purposes in APEXA?

No, as APEXA does not contain commission information. Please contact your MGA for this information.

How do I use the CE Credit tracking tool?

The CE Credit tool is for your personal use.  You can track your CE Credits and upload certificates or e-documents to maintain your records.  This section is not shared with your MGAs and Carriers.

I attended a CE Credit event hosted by my MGA or Carrier. Can they upload my CE Credits on APEXA?

No, the CE credit tracking tool is for your personal use only.  This section is not shared with MGAs and Carriers.

Contracting + How-To

I have requested a new contract – how long will it take?

APEXA speeds up contracting by keeping it digital and ensuring that all requirements are included with your submission.  Your MGA or Carrier is still responsible for processing so we can’t provide a specific timeframe for completion. APEXA provides a view of your contracts so you can track the status during this process.  When it’s complete you will receive an email notification.

I have applied for a contract - how do check the status?

 APEXA provides a view of your contracts so you can track the status during this process. If you are applying for a contract with an insurance company through your existing MGA, you will be able to see whether the contract is being reviewed by the MGA or the Carrier.

Can I cancel an application request?

Yes, under the ‘Contract Request’ menu, you can choose to rescind a contract as long as it’s still in pending status.

How will I know when my contract has been issued?

You will receive an email when there is an update or request on your profile. Log into your profile to confirm the status of your contract or any outstanding requirements. 

Are there copies of my contracts in APEXA?

If you had existing contracts prior to joining APEXA, you will see a list of your existing relationships and associated selling codes.  If you apply for a new contract through APEXA, a copy of the contract will be retained on APEXA for you to see.