2021, in a Nutshell – Part Two

December 23, 2021 at 5:26 PM / by Ibhaze Uduehi posted in Inside APEXA, Sustainability  /  3 minute read

In part one of our look back on the content shared with the APEXA community in 2021 we covered everything from modernizing life insurance distribution channels to change management and The Fair Treatment of Customers guidelines. In part two, we are taking a closer look at sustainability and the APEXA team.

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Staff Feature - Meet Wasif Syed

December 23, 2021 at 3:00 PM / by Wasif Syed posted in Inside APEXA  /  4 minute read

Hi! I’m Wasif Syed, and I’ve been with APEXA as the Director of Infrastructure and Security since 2017.

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2021, in a Nutshell – Part One

December 22, 2021 at 11:25 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual, Digital and Social Media, APEXA from Home  /  5 minute read

As we reach the end of 2021, we’re looking back at the news, trends, guidelines, educational content, and everything in between that APEXA has shared with its community this year. In this blog, we cover topics on the business of life insurance and the industry’s impact on the fair treatment of its customers.

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Staff Feature - Meet Eleisha Bonucchi-Bilow

November 26, 2021 at 3:00 PM / by Eleisha Bonucchi-Bilow posted in Inside APEXA  /  4 minute read

Hi! I’m Eleisha Bonucchi-Bilow, and I’ve been with APEXA as a Client Support Specialist since 2018.

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Simplifying the Claims Process

November 24, 2021 at 2:00 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  2 minute read

Insurance is a financial investment or a safeguard against a predetermined risk. The other side of the arrangement comes after the risk has occurred and a claim is filed. During this time when customers/claimants have experienced a loss, it is common for them to be in a state of emotional distress, which is often compounded by a challenging claims and settlements experience. Therefore, while claims management is viewed as a mandatory next step in the insurance transaction, it’s an important touchpoint for insurers to create a positive customer experience.

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Tackling 2022: Reflecting on the Pace of Change

November 11, 2021 at 2:56 PM / by Dylan Friedmann posted in Life Insurance Business as Usual  /  6 minute read

As we approach the end of 2021, ongoing discussions are revolving around the impact of the pandemic on the Canadian insurance and financial landscape, clients, and insurance providers. How do we manage all the recent changes, continue to improve, and tackle any new challenges that may come from initiatives which will be undertaken in 2022?

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Staff Feature - Meet Todor Petkov

October 26, 2021 at 11:00 AM / by Todor Petkov posted in Inside APEXA  /  3 minute read

Hi, I’m Todor, and I’ve been with APEXA as a Document Validation Specialist since 2019.

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Digital Customer Service – Here’s Why Life Insurance Advisors Should Care

October 19, 2021 at 11:00 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual, Digital and Social Media  /  3 minute read

Whether you are an Advisor, an MGA, or an Insurer, customer service is about the customer’s every interaction during their journey with your brand. Traditionally, customer service was perceived as a service offered after the customer had reached out with a complaint or a query, for instance, about a product. Often these interactions happened within a set timeframe via traditional media – letters or phone calls. However, most consumer transactions now occur digitally and directly impact consumer behavior and expectations. With this shift, the spectrum of customer service has broadened to incorporate every customer touchpoint. Keeping a finger on the pulse of customer satisfaction wherever customers meet the brand is ideal. Indeed, brands that include customer service in their marketing strategy have demonstrated customer satisfaction.

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Promotional Strategy for Life Insurance Products

October 5, 2021 at 11:00 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  2 minute read

When thinking of promoting life insurance products, strategy is one of the first things that comes to mind. Today, being armed with clear, accurate information about these products is simply not enough. You also have to think about how to reach every customer category and to reach customers at their point of need, wherever they may be in their consumer lifecycles.

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Staff Feature - Meet Moumita Tasmin

September 28, 2021 at 11:00 AM / by Moumita Tasmin posted in Inside APEXA  /  4 minute read

Hi, I’m Moumita, and I’ve been with APEXA as a Document Validation Specialist since 2019. 

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