Cybersecurity – Diving into Phishing

August 5, 2022 at 10:19 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual, Digital and Social Media  /  2 minute read

Summer comes with a variety of awesome activities – beach, travel, festivals, and concerts – to name a few. People are letting their hair down to participate in the events that have been missed over the past two years. However, as flights get delayed, internet and mobile services get interrupted, and more time is spent connected to unprotected Wi-Fi, we need to be on the alert when it comes to cybersecurity. Fraudulent online activity can occur in several ways. We covered password theft and protection here. Today, let’s dive into the world of phishing.

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Cybersecurity – Pass The Password Test!

May 19, 2022 at 3:30 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  1 minute read

Just as the pace of innovation has increased throughout the pandemic, so has cybercrime. These threats and dangers come in several formats – password hacking, data theft, impersonation, blackmail, reputational damage, and more. Life insurance customers have entrusted the industry with valuable data that needs to be protected. APEXA focuses on cybersecurity – client data safety is our priority. As much as it can be confusing to keep up with each new trick (whack-a-mole, anyone?), ongoing awareness and learning are essential to avoiding pitfalls.

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Life Insurance Post-Pandemic – Keeping the Momentum

March 24, 2022 at 9:00 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  3 minute read

As we approach the end of the first quarter of 2022, the world is opening up, COVID-19 restrictions are being lifted, and a semblance of pre-pandemic normalcy is returning. Businesses are taking stock of adjustments made, accomplishments achieved, learnings, and insights acquired over the past few years. Life insurance organizations are also taking steps toward the future of business – key considerations are innovative solutions and automating business operations for maximum efficiency and agility. We saw sales in life insurance increase, as people became more aware of the value of buying protection during the pandemic. While it took a pandemic to increase awareness of the value protection can provide, insurance literacy has been top of mind for many Carriers for the past few years. How, then, can we keep protection at the forefront of the customer’s decision-making process?

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Advisor Compliance in the Life Insurance Industry

March 21, 2022 at 2:00 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  3 minute read

In the past year, we’ve covered CLHIA’s Fair Treatment of Customers Guidelines with the intent of refreshing ourselves on the principles that guide life insurance practices among business partners, product owners, intermediaries, and customers.

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The Importance of Clear, Consistent Communication to Customers

February 25, 2022 at 1:00 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  3 minute read

Like it or not, communication is critical in building better business relationships. The clarity and consistency of relevant communication differentiate brands and boost customer loyalty. With this in mind, how do we determine customers’ needs and objectives with life insurance policies or investment products? An open line of communication with the intent to provide advice versus make sales will give the Advisor a 360-degree view of the customer’s financial status, needs, and priorities. Here are a few FTOC guidelines firmly hinged on establishing communication pathways with customers:

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2021 APEXA Snapshot

February 11, 2022 at 2:00 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  0 minute read

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APEXA in the Life Insurance Industry

January 31, 2022 at 10:00 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  3 minute read

Traditionally, the life insurance Advisor compliance oversight and contracting process has been complex, labor intensive, and paper heavy for all parties involved. APEXA entered the industry with the aim of making that process easier for Advisors, MGAs, and Carriers.

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2021, in a Nutshell – Part One

December 22, 2021 at 11:25 AM / by Ibhaze Uduehi posted in Life Insurance Business as Usual, Digital and Social Media, APEXA from Home  /  5 minute read

As we reach the end of 2021, we’re looking back at the news, trends, guidelines, educational content, and everything in between that APEXA has shared with its community this year. In this blog, we cover topics on the business of life insurance and the industry’s impact on the fair treatment of its customers.

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Simplifying the Claims Process

November 24, 2021 at 2:00 PM / by Ibhaze Uduehi posted in Life Insurance Business as Usual  /  2 minute read

Insurance is a financial investment or a safeguard against a predetermined risk. The other side of the arrangement comes after the risk has occurred and a claim is filed. During this time when customers/claimants have experienced a loss, it is common for them to be in a state of emotional distress, which is often compounded by a challenging claims and settlements experience. Therefore, while claims management is viewed as a mandatory next step in the insurance transaction, it’s an important touchpoint for insurers to create a positive customer experience.

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Tackling 2022: Reflecting on the Pace of Change

November 11, 2021 at 2:56 PM / by Dylan Friedmann posted in Life Insurance Business as Usual  /  6 minute read

As we approach the end of 2021, ongoing discussions are revolving around the impact of the pandemic on the Canadian insurance and financial landscape, clients, and insurance providers. How do we manage all the recent changes, continue to improve, and tackle any new challenges that may come from initiatives which will be undertaken in 2022?

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