As you are likely aware, it is a requirement for advisors to complete a criminal background check as part of the contracting process on APEXA. To ensure maximum security, APEXA partners with Sterling BackCheck, One of the main background check providers in Canada, to perform this check for advisors or shareholders who are involved in a net new contract.
To initiate this background check, advisors will receive an email directly from Sterling BackCheck (requests@mybackcheck.com). This email will come within 1 business day of agents being notified by APEXA that a contract has been assigned for completion. It is important that advisors watch for this email and act on it as soon as it is received.
Here is an example of what that email looks like:
Because the email initiating the background check comes from Sterling BackCheck and not APEXA, it may be incorrectly flagged as SPAM or Junk by email systems. Therefore, it is important that agents check their SPAM and Junk folders if the email does not appear in their main in-box in a timely fashion.
If an agent has received notification from APEXA that a contract has been assigned for completion, but after more than one business day still does not see the email from Sterling BackCheck (even after checking SPAM and junk folders), they should reach out to their MGA who can then request an email resend.
Once agents register for a profile on the Sterling BackCheck website and completes their requirements, the background check results will automatically download into their agent profile on APEXA. At that time, results will be visible to all parties within the contract, so they can continue with their selection process.
For more information on this topic, you can view our 2021 webinar with an overview of the background check process.
